aci365 Privacy Policy

1. Introduction and Applicability

aci365 is a trusted online gaming and betting platform serving players in Bangladesh. This privacy policy ("Policy") explains how aci365 collects, stores, processes, and discloses your personal information. This policy applies to our website, mobile platform, and all related digital services.

Your privacy matters to us. aci365 is committed to being transparent about how we collect and use your data. We only collect information that is necessary to provide our services, and your personal information is never sold to third parties.

This policy was last updated in January 2026. If any changes are made in the future, we will publish an updated version on the website and notify registered members by email.

2. Information We Collect

aci365 may collect the following types of information from its members. The data included in each category is described in detail below.

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Payment information — such as bKash number, Nagad number, Rocket number, or bank account details
• Security questions and answers

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device information
• Browser type and operating system
• Session logs and login time records
• Gaming activity logs — bet amounts, win and loss history
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

In some cases we may collect information from legitimate third-party sources, such as identity verification agencies or payment processors. This information is used only to verify the validity of your account and ensure secure transactions.

3. Purposes for Using Your Information

aci365 uses the information collected for the following legitimate purposes:

• Processing account registration and management
• Processing deposit and withdrawal transactions
• Verifying age and confirming identity (for users aged 21 and above only)
• Preventing fraud and maintaining security
• Enforcing responsible gaming policies
• Communicating with members — such as providing information about bonuses, promotions, or service updates
• Improving platform services and analyzing user experience
• Meeting legal and regulatory obligations
• Providing customer support via live chat and email

We never sell your personal information to advertisers or unrelated third parties. aci365's privacy policy is built on the principle of protecting your interests.

4. Data Storage and Security

aci365 applies industry-standard security measures to keep your personal information safe. Our platform uses SSL (Secure Socket Layer) encryption technology to protect all data transmissions.

4.1 Technical Safeguards

• 256-bit SSL/TLS encryption — on all data transmissions
• Firewall and intrusion detection systems
• Regular security audits and testing
• Separate encrypted storage for payment data
• Two-Factor Authentication

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after account closure, certain information may be retained for the applicable period due to legal, regulatory, or anti-money laundering obligations. Once the retention period expires, data is securely deleted or anonymized.

5. Data Sharing Policy

aci365 respects your privacy. We may share your information with third parties only in the circumstances described below:

5.1 Service Provider Partners

Only the information necessary to complete transactions is shared with technology and payment service providers required to operate our platform, such as bKash, Nagad, Rocket, and bank transfer service providers. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

We may be required to provide information in response to a court order, legal process, or a valid request from a government authority. In such cases, we will make reasonable efforts to notify you in advance where legally permitted.

5.3 Fraud Prevention

Relevant information may be shared with security agencies or industry-standard anti-fraud databases to prevent fraud, money laundering, or other illegal activity.

6. Cookie Policy

aci365 uses cookies and similar tracking technologies on our platform. Cookies are small data files stored on your device that help improve website functionality.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to analyze user behavior and improve the platform.

You can disable cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

7. Your Rights

As a member of aci365, you hold the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or outdated information in your account.
• Right to deletion: In certain circumstances, you may request that your personal information be deleted.
• Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to portability: You may receive a copy of your data in a structured format.
• Right to object: You may object to certain types of processing.

To exercise these rights, contact our support team via 24/7 live chat or by email. We will process your request within a reasonable time.

8. Responsible Gaming and Data Protection

aci365 specifically protects your privacy in connection with responsible gaming practices. When you set self-exclusion or limits, that information is treated as highly sensitive and is strictly limited to service delivery purposes.

Your gaming history and financial information are used only to manage your account, verify transactions, and keep responsible gaming tools functioning. For more details, visit our Responsible Gaming page.

9. Privacy of Minors

aci365 provides services only to individuals aged 21 and above. We do not knowingly collect information from any minor. The age verification process at registration ensures that no minor is able to use our services.

If we find evidence that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

10. Policy Changes

aci365 may update this privacy policy from time to time. For any significant changes, we will notify registered members by email and publish a prominent notice on the website.

Continuing to use the platform after changes have been made will be taken as your acceptance of the updated policy. We therefore recommend that you visit this page regularly and stay informed about the latest version of the policy.

11. International Data Transfers

To operate aci365's services, your information may be stored or processed on servers in various countries. In such cases, we ensure that your information remains protected in accordance with the standards of this policy and applicable international data protection standards.

For any international transfer, we ensure appropriate contractual safeguards and hold the receiving party to obligations that maintain the privacy and integrity of the data.

12. Third-Party Links and Services

The aci365 platform uses software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers are governed by their own privacy policies. During game sessions, these providers may process certain data that is not directly under aci365's control.

Our payment partners bKash, Nagad, and Rocket have their own privacy policies. Those platforms' policies may also apply during transactions.