🛡️ Safe Gaming Commitment

aci365 Responsible Gaming — Your protection is our priority

Enjoy gaming as entertainment. aci365 is always here for you with deposit limits, self-exclusion, and time-out features.

Our Responsible Gaming Policy

aci365 believes that online gaming is a form of entertainment — not a source of income. We are committed to ensuring the mental and financial well-being of every player in Bangladesh. Our platform offers multiple responsible gaming tools and resources to help you play in a controlled and healthy way.

Important Age Restriction

Participation at aci365 is for those aged 21 and above only. Age verification is mandatory when creating an account. It is strictly prohibited to allow any minor to use this site. Do not leave your device within reach of children or minors.

Our Protection Tools

These tools are always available to help you game responsibly at aci365.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit limit. Once set, reducing the limit takes effect immediately, while increasing it requires a few days — this is a precautionary safeguard.

Financial Protection

Time-Out Feature

If you want to take a temporary break, choose the time-out option. Your account can be temporarily suspended for anywhere between 24 hours and 30 days. During this period, logging in or making deposits is not possible.

Temporary Break

Self-Exclusion

If you need a long-term break, choose the self-exclusion program. Through this, your account can be closed for anywhere from 6 months to permanently. Cancellation requests are processed only through our support team.

Long-Term Protection

Session Time Limit

Set a limit on how long you play in one session before you start. After the set time, the system will automatically send a warning and log you out according to your preference. This helps prevent spending too much time playing.

Time Management

Gaming History and Balance Review

You can view all your transactions, deposits, withdrawals, and betting history at any time. Analysing your spending patterns makes it easier to make informed decisions.

Transparency

24/7 Support

For any concerns or issues related to gaming, contact our 24/7 Bengali live chat support team. We are ready to guide you on the right path with empathy and without judgement.

Direct Support

Warning Signs of Problematic Gambling

Ask yourself the questions below. If you answer "yes" to more than one, contact our support team or use self-exclusion.

  • Are you spending more than your set budget and regretting it afterwards?
  • Are you developing a tendency to place bigger bets to try to recover money you have lost?
  • Is gaming affecting your family life, work, or social life?
  • Are you hiding how much you are gaming from the people close to you?
  • Do you feel anxious, angry, or restless when you are unable to game?
  • Are you taking loans or spending your savings to fund your gaming?
  • Does the day not feel normal to you if you have not placed a bet?

How to Use Protection Tools

Activate your responsible gaming settings in just a few steps.

01

Log In to Your Account

Log in to aci365 with your username and password.

02

Go to Settings

Open the "Responsible Gaming" option from the profile menu.

03

Choose Your Preferred Tool

Set whichever you need — deposit limit, time-out, or self-exclusion.

04

Confirm

Save your changes. If you have any issues, get support via 24/7 live chat.

Tips for Healthy and Enjoyable Gaming

Set a budget first

Before you start playing, decide how much you will spend for the week or month. Only deposit that amount. Never change your budget based on wins or losses.

Gaming is entertainment only

Playing at aci365 is for fun — not a reliable source of income. Treat money lost as the cost of entertainment and consider any winnings a bonus.

Take regular breaks

Playing for long stretches without a break causes mental fatigue. Take a short break every hour and enjoy time with family or friends.

Do not play under stress

Gaming when you are stressed, sad, or angry leads to risky decisions. Take a break in those situations.

Do not play under the influence of alcohol

Being under the influence of alcohol or any other stimulant impairs your judgement. Game with a clear head.

Let someone close to you know

Let a family member or trusted friend know about your gaming habits. They are your greatest support for keeping you safe.

Need help? We are here for you

If you have any concerns about gaming, do not wait — talk to us.

24/7 Bengali Live Support

If you are struggling with responsible gaming, contact us via Bengali live chat. Our trained team will be by your side to help you set up self-exclusion or limits.

[email protected]

All assistance is provided with complete confidentiality.

Frequently Asked Questions

Questions that often come up about responsible gaming.

To participate at aci365, you must be at least 21 years old. Age verification is mandatory during registration. Minors are not permitted to create an account, and this is part of our strict policy.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period of a few business days for security reasons. This helps prevent raising your budget on impulse.

Once a self-exclusion period ends, you may apply to return — however, permanent self-exclusion is final. For a temporary 6-month or 1-year exclusion, you must contact the support team after the period ends to complete the process. The account cannot be reopened directly online.

Absolutely. Your account balance remains fully protected during a time-out or self-exclusion. The support team will assist you once the period ends or when you request a withdrawal.

If you find yourself lying about gaming, hiding it from family, spending beyond your set budget, placing more bets to recover lost money, or playing under the influence of alcohol — these are warning signs. In such situations, contact our support team or use self-exclusion.

The minimum deposit at aci365 is ৳300 and the minimum withdrawal is ৳1,000. Payments can be made via bKash, Nagad, Rocket, and bank transfer. Withdrawals are typically processed within 5–30 minutes.

If a family member is struggling with a gaming problem, email our support at [email protected] or reach out via live chat. We will guide you through the next steps with full confidentiality.

Play safely, enjoy yourself

Turn on your responsible gaming settings and enjoy your favourite games at aci365.

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